| | | | | | | | | | | | | | Kia ora and welcome to the third 2024 edition of the Crystal Payroll quarterly newsletter!
As we wrap up another productive quarter at Crystal Payroll, we’re excited to share the latest updates and improvements designed to make payroll easier and more efficient for your business.
In this edition, we’re unveiling powerful new reporting tools, introducing an upgraded API integration with Infusion Accounting Software, and providing a quick compliance check to ensure your payroll processes are on point. Plus, you'll hear from some of our valued customers who’ve shared their positive experiences!
| | | | ✨Real People, Local Experts: Personal Payroll Where We Put You First! | | | |
Meet our Learning & Development team—friendly, local experts who are always here to support you. Whether it’s a quick question or a complex payroll issue, we’re just a phone call away. Unlike many providers that rely on automated systems or outsourced support, our New Zealand-based experts give you personal, expert help. When you call, you’re speaking to professionals who make payroll crystal clear.
Being local means we understand the unique challenges of New Zealand businesses. Our team combines deep payroll expertise with easy-to-use resources and personal support through phone and email, making payroll simpler and stress-free. And because we know the importance of being understood, we’re proud to offer support in Cantonese, Mandarin, and Korean—so you can talk to us in the most comfortable language.
To further improve the way we support our clients, we’re updating our ticketing system to a new cutting edge full feature platform. This system ensures that you’ll always receive timely and efficient responses from our team. By automatically organizing and prioritizing tasks, it allows us to streamline our processes, making our support more responsive and effective. Additionally, it helps us track feedback more effectively, allowing us to continuously improve our services based on your insights—so no matter the question, you’ll get the help you need, exactly when you need it.
From left to right: Jesse, Justin, Dylan, Mario, Jonathon, Jae, and Ryan—local experts, right here in New Zealand, ready to help when you need it.
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📊 Discover the Latest Reporting Tools for Your Business
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We’re excited to introduce the new “Earnings & Hours Analysis” report, now available in the “Company Analysis” section in the Report Centre.
This report provides a detailed, day-by-day breakdown of employee income, giving you more flexibility than the usual period-by-period view. Whether you're looking for a deeper dive into an employee's earnings and hours, or preparing for compliance, this report has you covered. It also simplifies the process of generating accurate Wages + Time records—making it faster and easier with just a few clicks.
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The second new addition to Crystal Payroll is the “Monthly Leave Variance” report, now available under the “Holiday / Leave Liability” section.
This report offers a clear snapshot of your opening and closing leave balances for any month, making it simple to track how leave liabilities change over time. Whether you’re managing leave accruals or monitoring shifts in liabilities, this report provides the insights you need to stay on top of your payroll processes with confidence.
| | | | | | | | Yet Another API Integration!
We’ve been integrated with Infusion Accounting Software for a while now, and we’re excited to announce that we’ve worked closely with the Infusion team to make it even better for our customers.
We’re still integrating with platforms like Xero, MYOB, and a wide range of other systems, including time and attendance and HR software—keeping all your essential tools connected and working smoothly together.
With the new API integration, transferring wage information from Crystal Payroll to Infusion’s “Cashbook Payments” section is now faster and easier than ever. A single click is all it takes to send your payroll data directly, saving you time and reducing manual input. It’s a smoother, more efficient way to manage your payroll and accounting.
| | | | | | | | IRD Temporarily Down
Please be aware that IRD services will be down from 5:00 p.m. on Friday, October 25th, until 8:00 a.m. on Tuesday, October 29th.
During this period, you will not be able to submit payday filings. However, since this is a planned outage, you won’t face any penalties if your payday filing is due during this time and you’re unable to submit it because of the outage. | | | | | |
Quick Compliance Check: Are Your Leave Settings Correct?
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Recently, we’ve noticed some clients mistakenly enabling an option in the company leave pay rate settings to avoid paying the higher rate when an employee takes annual leave. In one case, this led to six years of underpayments that had to be reconciled.
This is a friendly reminder to follow system warnings carefully. If you have questions about how Crystal Payroll calculates annual leave, contact our Learning and Development team.
Here’s what you need to know:
Annual leave must be paid at the higher of either the ordinary weekly pay or the average weekly earnings. If employees work more than their “Default Hours” set in the system, their annual leave should reflect a higher pay rate.
There’s an alternative option to base leave on gross earnings, but it’s only for employees with unpredictable work patterns. In this case, the option was enabled for employees with a regular work schedule, leading to incorrect payments. Employees were paid at their base rate, not accounting for additional hours worked.
This resulted in underpayments that had to be corrected. Just like with a car, even with safety features, careful use is essential to avoid issues.
| | | | ✨ We Appreciate Your Kind Words and Feedback! ✨ | |
We want to extend a heartfelt thank you to everyone who participated and shared their valuable feedback with us. Over 300 of you took the time to provide input on how we can make Crystal Payroll even better for your business. We truly appreciate your insights and will be looking to implement many of your suggestions in the future.
We were also surprised to receive more than 30 responses from those who didn’t have any feedback to share but instead shared their love for Crystal Payroll. Hearing how much we help your business inspires us to deliver the best payroll experience possible. Here are a few of our favorites that put a smile on our faces:
“Nil, I actually LUV Crystall Payroll. Best move I ever did was kicking MYOB to the curb!” - Karen from 5 Foot 7 Limited
“ I wanted to take a moment to share my appreciation for your excellent payroll management system. Having used Crystal Payroll extensively in my previous roles, I was thrilled to continue using it as I started my own company… Your application has made everything smooth and efficient, allowing me to focus more on growing my business rather than getting bogged down by payroll complexities. The reliability and functionality of Crystal Payroll have truly streamlined my operations.” - Venus from Oven Fresh Enterprises
“ love the Crystal customer service where you can get help quickly including your help feature where you can watch videos step by step making it easy to process staff pay. Thank you.” - Sheryl from E H Ball ITM
“I think Crystal Payroll is perfection and makes managing employees easier therefore, I don't have any improvements.” - Ranvir from Mann Horticulture
Once again, thank you for your participation, feedback, and support. We’re excited to continue making payroll easier and more efficient for you!
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That’s a wrap for this quarter! Thank you, our valued customer, for your continued support. If you find Crystal Payroll as clear and reliable as we do, why not spread the word? For every referral, you’ll receive a $50 credit as our way of saying thanks!
| | | | | | | | | | | | | Love Using Crystal Payroll? Share Your Thoughts on Google Reviews! | | | | | |
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